ORDER CANCELLATION

We will begin processing your order as soon as you place it. We understand that ordering a dress for your special occasion is an important endeavor,
Our cancellation policy has been developed with this in mind. However, it is important to note that our gowns are made individually for each order,
Once the production process has begun, the material cannot be reused. During order processing,
You can cancel your order. However, once the order has entered the shipping process, it cannot be canceled.
In case you want to cancel your order,

You can

  • 12H

    Orders canceled within 12 hours of payment confirmation are eligible for a partial refund, including full shipping costs and 90% of the product purchase price.

  • 12-24h

    Orders canceled within 12-24 hours of payment confirmation are eligible for a partial refund, including full shipping charges and 80% of the product purchase price.

  • 24-48H

    Orders canceled within 24-48 hours of payment confirmation are eligible for a partial refund, including full shipping charges and 50% of the product purchase price.

  • Over 48H

    Orders canceled more than 48 hours after payment confirmation will only receive a partial refund of the full shipping cost.

  • SHIPPED

    Once your order has shipped, it cannot be canceled.